Customer Service Center for CalFresh, Medi-Cal, and other aid programs:

Phone: 1-877-652-0731

Mailing Address:
PO Box 496005
Redding, CA 96049-6005

Drop-off Locations:
HHSA Offices

General HHSA Information:

2615 Breslauer Way,
Redding, CA 96001

General Phone: (530) 229-8400
Toll Free: (800) 479-8009
TTY: 711

Email: HHSA



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Mobile Crisis Outreach Team


What is the Mobile Crisis Outreach Team?

The Hill Country Mobile Crisis Outreach Team (MCOT) provides on-the-spot urgent mental health services to people suffering severe mental illness. MCOT will respond to crisis situations in many locations within the Shasta County area, from people's homes to the streets.

A clinician and case manager team work closely with law enforcement, emergency rooms, as well as businesses and agencies to provide direct, face-to-face support for those in crisis. 

The Mobile Crisis Outreach Team is a program of Hill Country Health and Wellness. The funding for the Mobile Crisis Outreach Team is provided by Shasta County Health and Human Services.

Our goals are to:

  • Improve the experience of someone who is going through a crisis.
  • Provide a evaluation of client needs.
  • Create a safety plan and arrange for follow up care.

The team can help with:

  • Most crisis situations when safety is not an issue.
  • Suicidal talk or behavior.
  • Bizarre, manic or psychotic behavior.
  • Extreme anxiety or panic.
  • Severe depression or hopelessness.
  • Initiating hospitalization (5150) when appropriate.

The team's services are for people ages 16+

How do I contact the team?

The team operates out of the Hill Country C.A.R.E. Center located at 1401 Gold St. in Redding, from 8:30 a.m. to 5 p.m., Monday through Friday.

For general information about services, call (530) 238-7134.

For urgent response call (530) 238-7133.

When calling to activate the team please be prepared with the following information:

  • Your name and phone number.
  • Name, date of birth, and location of the person of concern.
  • A description of the person and situation, current risks and any other important information.

How does this benefit our community?

  • Takes pressure off of law enforcement and other emergency personnel by providing quick, compassionate care to struggling residents.
  • Reduces unnecessary hospitalizations and trips to the E.R.
  • Better outcomes and support for people experiencing mental health crises.


(Pictured above: The Mobile Crisis Team RV has a bathroom, tiny kitchen and other amenities to provide for basic needs).

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