HHSA Contact Information

2615 Breslauer Way,
Building 5
Redding, CA 96001

Customer Service Center for Food and Financial Help:
General Phone: (530) 229-8400
Toll Free: (800) 479-8009
CA Relay: 711

Email: HHSA



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Mobile Crisis Outreach Team


What is the Mobile Crisis Outreach Team?

The Mobile Crisis Outreach Team provides on-the-spot urgent mental health services to people suffering severe mental illness. We'll respond to crisis situations in many locations, from people's homes to the streets.

A clinician and case manager team work closely with law enforcement, emergency rooms, as well as businesses and agencies to provide direct, face-to-face support for those in crisis. 

The Mobile Crisis Outreach Team is a program of Hill Country Health and Wellness. The funding for the Mobile Crisis Outreach Team is provided by Shasta County Health and Human Services.

Our goals are to:

  • Improve the experience of someone who is going through a crisis.
  • Provide a evaluation of client needs.
  • Create a safety plan and arrange for follow up care.

The team can help with:

  • Most crisis situations when safety is not an issue.
  • Suicidal talk or behavior.
  • Bizarre, manic or psychotic behavior.
  • Extreme anxiety or panic.
  • Severe depression or hopelessness.
  • Initiating hospitalization (5150) when appropriate.

The team's services are for people ages 16+

How do I contact the team?

The team operates out of the Hill Country C.A.R.E. Center located at 1401 Gold St. in Redding, from 8:30 a.m. to 5 p.m., Monday through Friday.

For general information about services, call (530) 238-7134.

For urgent response call (530) 238-7133.

When calling to activate the team please be prepared with the following information:

  • Your name and phone number.
  • Name, date of birth, and location of the person of concern.
  • A description of the person and situation, current risks and any other important information.

How does this benefit our community?

  • Takes pressure off of law enforcement and other emergency personnel by providing quick, compassionate care to struggling residents.
  • Reduces unnecessary hospitalizations and trips to the E.R.
  • Better outcomes and support for people experiencing mental health crises.


(Pictured above: The Mobile Crisis Team RV has a bathroom, tiny kitchen and other amenities to provide for basic needs).

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