Customer Service Center for CalFresh, Medi-Cal, and other aid programs:

Phone: 1-877-652-0731

Mailing Address:
PO Box 496005
Redding, CA 96049-6005

Drop-off Locations:
HHSA Offices

General HHSA Information:

2615 Breslauer Way,
Redding, CA 96001

General Phone: (530) 229-8400
Toll Free: (800) 479-8009
TTY: 711

Email: HHSA



Your Privacy Rights

Provider Orientation

Becoming a Provider

Attending Orientation 

  • Before you can be a paid provider, you must attend provider orientation. No appointment is necessary. Please arrive early to register - doors close at 2 p.m. and no one is admitted late.
  • Orientation meetings are held every Monday at the Mae Helene Bacon Boggs Building, 2420 Breslauer Way, Redding. Orientation begins at 2 p.m. and is scheduled for approximately 2 hours. Due to scheduling conflicts there will be NO orientation on Monday, December 23, 2019. 
  • Due to scheduling conflicts, Orientation dates/location will be affected this year as follows. May 13, 2019, July 29, 2019, August 05, 2019, August 12, 2019, August 19, 2019, August 26, 2019 and September 09, 2019 will be held at UPEC Office at 1800 Park Marina Drive in Redding. 
  • At orientation, present your Social Security card AND valid photo ID (unexpired driver’s license or ID card issued by DMV or other government agency – military ID, passport, permanent resident card). We will not accept a copy of any of the above forms of identification and your name must match exactly on both documents. If it does not, you will not be able to attend orientation.

Next Step

  • Complete background check (Live Scan) with 90 days of orientation. If you are confident that you will pass the background check, you can work for Recipients during this time and timecards can be made retroactive to a start date requested by the Recipient. If you do not complete the process or are found ineligible to be a Provider, IHSS will not issue timecards or payment for any time worked and the Recipient will be responsible for paying you. 
    After the above steps have been completed and passing results from the background check are received by IHSS, a letter will be mailed to you informing you that you are an active IHSS Provider. If the results of the background check show results that may prevent you from becoming a Provider, a letter will be issued to you explaining why and what steps you can take to either get a waiver or request an appeal.
  • Provide IHSS with a completed 426-A Recipient Designation of Provider form (contract between Provider and Recipient), completed Helping Providers Avoid Fraud form and W-4. IHSS is unaware that a Provider and Recipient are working together until we receive a completed 426-A Recipient Designation of Provider form. On this form, the Recipient confirms that you are working for them and informs IHSS of your start date. You need a 426A for each of your Recipients. You will be provided with a W-4 (for tax withholdings) with each 426-A form.
  • IHSS issues your timecards after you are officially enrolled as an active Provider and a completed 426-A contract has been received. After you have been working for 90 days, if you would like Direct Deposit, please ask for and complete a Direct Deposit Enrollment Form. You will need to complete a Direct Deposit Enrollment form for each of your Recipients.

Change of Address?

If you move you must complete a change of address form – the US Postal Service will not forward your check, it will be returned to the State and you will experience a 6-8 week delay in payment.

Contact us:

(530) 225-5507


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Child Abuse Hotline:

24-hr mental health:
530-225-5252 or 888-385-5201

Suicide help:

Elder Abuse Hotline:

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