About Us

FamilyThe Health and Human Services Agency offers an array of services, from food assistance and employment training, to counseling and immunizations. Our vision is for every person to enjoy a safe, healthy and productive life. Learn more about our agency by visiting the links below and by reading our Strategic Plan.

The CHILDREN’S SERVICES BRANCH provides services to support children’s safety and mental well being. This Branch investigates alleged abuse and neglect of children, licenses foster homes, provides child welfare services for families under the jurisdiction of the Juvenile Court and provides adoption services. This Branch also provides Specialty Mental Health Plan services for Medi-Cal beneficiaries up to 21 years of age. Children and youth with Medi-Cal can access mental health and drug and alcohol services through this Branch. Children’s additionally works collaboratively with Juvenile Justice and Educational Agencies to provide services for children.

The ADULT SERVICES BRANCH focuses on a variety of issues that typically impact people 18 years of age or older. Mental Health services include: ongoing outpatient services primarily to Medi-Cal recipients; crisis evaluations during business hours at the Breslauer clinic or local emergency rooms after hours; placement services to both inpatient psychiatric hospitals and long-term secured residential facilities; crisis residential services for up to 30 days on a voluntary basis, and; referrals to local non-profit organizations. Drug/Alcohol services include: the Addicted Offender Program (AOP) in conjunction with Shasta County Superior Courts, and; a variety of outpatient and residential services provided through one of its contracted providers - Empire Recovery Center, Right Roads, or Visions of the Cross. The Adult Services Branch is also responsible for a variety of social service programs including: Adult Protective Services (APS) – following up on reports of potential elder/dependent adult abuse; In Home Supportive Services (IHSS) – helping Medi-Cal recipients needing assistance with daily activities in order to remain safely in their own homes; Public Authority – keeping a registry that helps IHSS recipients find caregivers to provide care, and; Public Guardian office – helping people who are unable to manage their personal and/or financial affairs and require formal appointment of a ‘guardian’ or ‘conservator’. The Adult Services Branch also retains administrative oversight responsibilities with regard to programs funded through the Mental Health Services Act (MHSA). The Opportunity Center focuses on vocational training and employment services for people with disabilities. 

The PUBLIC HEALTH BRANCH focuses on community-wide prevention of communicable disease, chronic disease, injury, substance abuse, suicide prevention and the prevention of Adverse Childhood Experiences (ACE). Public Health helps the community develop systems, and policies that support healthy behaviors. It promotes nutrition and physical activity, healthy aging, worksite wellness and educational attainment. Public Health also maintains an active emergency response unit, and its laboratory provides testing services for Shasta and numerous other Northern California counties. 
The ECONOMIC MOBILITY BRANCH provides services to our customers in the neighborhoods where they live. Located in downtown Redding, Enterprise, Anderson, Shasta Lake and Burney, regional offices offer assistance with eligibility services, such as CalFresh (food assistance), Medi-Cal and General Assistance.  Other regional office services include WIC (Women, Infants and Children) and Community Health Advocates providing application assistance and local referrals to our customers.  CalWORKs offers employment services, cash assistance and behavioral health services to needy families with children. While encouraging healthy families, Regional Services offers passenger safety education, Women's Recovery & Resiliency Services, Nurse-Family Partnership, parent education and support and breastfeeding support.

ADMINISTRATIVE SERVICES includes the Director’s Office, Business and Support Services, Outcomes, Planning and Evaluation, and Community Relations and Education. Each of these groups support the branches to help them achieve their goals.