Child Support Services


Contact Information

Phone: (866) 901-3212
CA Disbursement: (866) 901-3212
Secure Case Self Service:
www.childsup.ca.gov

Office Hours
8:00 am - 5:00 pm

Telephone Hours
8:00 am - 4:45 pm

Other Questions

Regarding New Hire Reporting, If I lay off and then rehire seasonal employees, do I need to report every time they return to work for a new season?

Yes. If the employee returning to work requires a new W-4 form, you should report the individual as a New Hire. If, however, the returning employee has not been formally terminated or removed from payroll records, there is no need to report that person as a New Hire.

What are the New Hire Reporting requirements for Employment Agencies?

If your agency is paying wages to the individual, then you must submit a New Hire Report. The individual needs to be reported only once except when there is a break in services such that a new W-4 form is required. If your agency simply refers individuals for employment and does not pay salaries, New Hire Reports are not necessary. However, the employer who actually hires and pays the employee, whether part or full-time, is required to report the New Hire Information.

How is Child Support Calculated?

State law requires use of guidelines based on many factors including both parent’s gross monthly income and the amount of time each spends with the supported child(ren). The total amount of health insurance paid is another important factor. FC 4055.

At what age is a Child considered an Adult?

The duty of support continues as to an unmarried child who has attained the age of 18 years, is a full-time high school student, and who is not self-supporting, until the time the child completes the 12th grade or attains the age of 19 years, whichever occurs first. FC 3901. Please notify DCSS if you believe the child is emancipated. Continue to honor the Order/Notice until you receive notice from DCSS to stop.

Can I send the wage assignment payments by Electronic Funds Transfer?

At this time, DCSS is unable to accept payments of this kind.

Employer Inquiry Letters, what are they for?

These letters ask for wages by month and for the past twelve months. These records of wages are important to DCSS because the data we receive from EDD is not up-to-date. The letters help us keep track of an employee’s movement between jobs his/her earning ability. The information is helpful in proving income for setting child support and proving whether an employee is trying to evade child support obligations.

The letters also help us to find out the cost of health insurance for both the employee and the child. This helps us to decide whether serving a health insurance assignment would put the employee above the 50% rule.

How long does it take for DCSS to process payments I send?

When you send DCSS a check, we must distribute it within two days of the date we receive it.

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