Contact Information

Phone: (866) 901-3212
CA Disbursement: (866) 901-3212
Secure Case Self Service:

Office Hours
8:00 am - 5:00 pm

Telephone Hours
8:00 am - 4:45 pm

Child Support Services



 ​Effective May 1, 2017, our staff will no longer be able to provide change for cash payments made in person at our department. Cash payments will only be accepted for an exact amount, or pay by check, money order, or credit card.


Click here to see a short video describing the services provided by this Department.

Interactive Court Forms - Turbo Court 

Open a child support case using TurboCourt.  TurboCourt guides you through the child support application, completes, and (optionally) electronically submits your forms, and keeps you informed of your case's progress.

Save Time with six convenient ways to Pay Child Support. Click Here 

Pay Near Me:  Find a 7-Eleven Store near you to make a cash payment at  or call 1-888-714-0004.  You will need your child support Participant ID number to receive a barcode for California child support payments. Pay Near Me charges a $1.99 fee.


MoneyGram:  Find a location at or call 1-800-926-9400.  You will need your child support Participant ID number and Receive Code 14630 for California child support payments.  MoneyGram charges a $1.99 fee.

New Mobile App for Child Support Services 

Mobile App for Child Support Services Now Available.

Download the CAChildSup App for free via the App Store or the Google Play Store.  Learn more at

Picture of Cash 

Cash payments are gladly accepted at the local child support office: 

2600 Park Marina Drive, Redding CA 96001

For directions click here.


 Customer Connect eCommunications

Electronically receive payment information, appointment reminders and select documents to assist you in managing your child support case.

Enroll in eCommunications to receive notifications directly to your email.  To enroll, login to your Customer Connect account and check the enrollment box in "My Profile".

Apply For Child Support with VIOLA. Learn More.

VIOLA (Virtual Interactive On-Line Application), a new way to open a child support case.  VIOLA allows you to complete an application in 20 minutes or more, depending on the services you request.  It's mobile, allowing users to apply from any computerized device.  VIOLA guides you through the child support application, completes, and submits your information. Information icons and an FAQ page help you along the way. 

 Picture of Director Terri Morelock

Our Mission:

Child Support Services and Parents Working Together for Children.

Terri Morelock ~ Director

Director's Corner

Welcome to the Shasta County Department of Child Support Services' website. Our goal is to provide you, the customer, with information and service in a fast, fair, and friendly manner using the resources at our disposal and within the parameters of the California Family Law.

If you are a parent of a child, you know that you have a moral and legal responsibility to provide for your child, not only physically and emotionally, but also financially to the extent of your ability to do so. A major part the Child Support Services' mission is to ensure that every parent involved in a child support case in Shasta County is participating in the financial support of his or her child(ren). Court orders for child support are calculated pursuant to the California Child Support guideline established by the legislature. It is important to the child(ren), as well as the parents, to establish and enforce a child support order that is fair to the noncustodial parent (payor) as well as the custodial parent (payee).

When you visit our office or are requested to provide information by telephone or mail, we can better serve you if you provide us with complete, accurate information about yourself and the other parent of your child(ren). Working together we can help ensure that today's children are provided with the parental support to grow into tomorrow's citizens and leaders.


Online Child Support Arrears Calculator

Child Support Handbook   (Latest Edition - March 2014)

Department of Child Support Services Strategic Plan 2015-2019

Please send correspondence to this office at:
P.O. Box 994130
Redding, CA 96099

What you need to know about your child support payments including statewide allocation... Where Does Your Child Support Go.

New ways to make your child support payments

You now have the option to pay by credit card or with your bank account click here for more information.

You can still mail your payment directly to:

State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798

Payment Information

Payment information can be accessed by calling our Customer Connect Voice Response Unit (VRU) at 1(866) 901-3212. Payment information is also available online at:

Please have your participant ID number, Social Security number, and your PIN number available when calling or going online.

Sign-up for Direct Deposit or EPC (electronic payment card) by calling 1-866-901-3212 or click here to sign-up online.

                                              Shasta County Logo                                    


The Shasta County Department of Child Support Services would like your feedback about our child support program.  Your feedback will help us make sure we are giving our customers excellent service and quick access to the information they need.

To complete this customer service survey, choose a link below:



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