Child Support Services

Contact Information

Phone: (866) 901-3212
CA Disbursement: (866) 901-3212
Secure Case Self Service:

Office Hours
7:30 am - 5:00 pm

Telephone Hours
8:00 am - 4:45 pm

Child Support Services

Our Mission:

Child Support Services and Parents Working Together for Children.

 Terri Morelock ~ Director


0:00 / 0:00


Effective May 20, 2019, the California Child Support App for smartphones is no longer operational, please un-install it from your phone.  Please use the new mobile friendly California Child Support website at


Where Does Child Support Go

Child Support Strategic Plan

Child Support Handbook

Save Time with six convenient ways to Pay Child Support. Click Here

Pay Near Me:  Find a 7-Eleven Store near you to make a cash payment at  or call 1-888-714-0004.  You will need your child support Participant ID number to receive a barcode for California child support payments. Pay Near Me charges a $1.99 fee.


   Terri Morelock 1 (002) 

Director's Corner

Welcome to the Shasta County Department of Child Support Services' website. Our goal is to provide you, the customer, with information and service in a fast, fair, and friendly manner using the resources at our disposal and within the parameters of the California Family Law.

If you are a parent of a child, you know that you have a moral and legal responsibility to provide for your child, not only physically and emotionally, but also financially to the extent of your ability to do so. A major part the Child Support Services' mission is to ensure that every parent involved in a child support case in Shasta County is participating in the financial support of his or her child(ren). Court orders for child support are calculated pursuant to the California Child Support guideline established by the legislature. It is important to the child(ren), as well as the parents, to establish and enforce a child support order that is fair to the noncustodial parent (payor) as well as the custodial parent (payee).

When you visit our office or are requested to provide information by telephone or mail, we can better serve you if you provide us with complete, accurate information about yourself and the other parent of your child(ren). Working together we can help ensure that today's children are provided with the parental support to grow into tomorrow's citizens and leaders.


Please send correspondence to this office at:
P.O. Box 994130
Redding, CA 96099

You can still mail your payment directly to:

State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798

Payment Information

Payment information can be accessed by calling our Customer Connect Voice Response Unit (VRU) at 1(866) 901-3212. Payment information is also available online at: 

Please have your participant ID number, Social Security number, and your PIN number available when calling or going online.


                                              Shasta County Logo                                   


The Shasta County Department of Child Support Services would like your feedback about our child support program.  Your feedback will help us make sure we are giving our customers excellent service and quick access to the information they need.

To complete this customer service survey, choose a link below:









Search moved to left side!





Mobile App for Child Support Services Now Available.

Download the CAChildSup App for free via the App Store or the Google Play Store.  Learn more at



Cash payments are gladly accepted at the local child support office: 

2600 Park Marina Drive

Redding CA 96001

For directions click here.



You will need your child support Participant ID number and Receive Code 14630 for California child support payments.