Contact DCSS

Contact Shasta County Child Support

We want to hear from you!


By phone: 1 (866) 901-3212

                    Phone hours: Monday through Friday, 8:00 a.m. to 4:45 p.m.


By Email:




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In person: 2600 Park Marina Drive, Redding, CA 96001

Office Hours:

                      Monday, Wednesday, Friday    8:00 a.m. to 5:00 p.m.

                      Tuesday, Thursday                    8:00 a.m. to 5:00 p.m., by appointment only

Lobby kiosk available Monday through Friday, 8:00 a.m. to 5:00 p.m. for convenient payments

We are closed on weekends and holidays.

Map and Driving Instructions


By mail: P.O. Box 994130, Redding, CA 96099-4130


By fax: (530) 245-6379


Complete our survey and tell us how we’re doing:

                Customer Service Survey - English

                Customer Service Survey - Spanish


Ombudsperson Line: (530) 229-8144


California Department of Child Support Services


Check your case and payments: Customer Connect