Child Support Services

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Shasta County Department of Child Support Services



Effective Wednesday, May 5, 2021, our office will re-open for all services. We as that you respect the following until further notice: 


  • Office hours will be 8:00 a.m. to 5:00 p.m., Monday through Friday.

  • Masks are required inside the building.

  • Available space in our lobby has been appropriately marked for social distancing.

  • Phone and email communication is encouraged whenever possible.

  • Drop box available in front of building to turn in or provide necessary documents.

  • Public spaces will be cleaned and sanitized; please use hand sanitizer to help us keep public spaces clean.

Call (866) 901-3212 or email with

any questions.


Eviction Prevention and Economic Assistance Program
Payment Options

Our Mission:

Child Support Services and Parents
Working Together for Children

Laura Burch ~ Director


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Where Does Child Support Go

Debt Reduction Program


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Pay Near Me:  Find a 7-Eleven Store near you to make a cash payment at or call 1-888-714-0004. You will need your child support Participant ID number to receive a barcode for California child support payments. Pay Near Me charges a $1.99 fee.



Director's Corner

Welcome to the Shasta County Department of Child Support Services' website. Our goal is to provide you, the customer, with information and service in a fast, fair, and friendly manner using the resources at our disposal and within the parameters of the California Family Law.

If you are a parent of a child, you know that you have a moral and legal responsibility to provide for your child, not only physically and emotionally, but also financially to the extent of your ability to do so. A major part of the Child Support Services' mission is to ensure that every parent involved in a child support case in Shasta County is participating in the financial support of his or her child(ren). Court orders for child support are calculated pursuant to the California Child Support guideline established by the legislature. It is important to the child(ren), as well as the parents, to establish and enforce a child support order that is fair to the noncustodial parent (payor) as well as the custodial parent (payee).

When you visit our office or are requested to provide information by telephone or mail, we can better serve you if you provide us with complete, accurate information about yourself and the other parent of your child(ren). Working together we can help ensure that today's children are provided with the parental support to grow into tomorrow's citizens and leaders.


Please send correspondence to this office at:
P.O. Box 994130
Redding, CA 96099

You can still mail your payment directly to:

State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798

Payment Information

Payment information can be accessed by calling our Customer Connect Voice Response Unit (VRU) at 1(866) 901-3212. Payment information is also available online at: Customer Connect

Please have your participant ID number, Social Security number, and your PIN number available when calling or going online.


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The Shasta County Department of Child Support Services would like your feedback about our child support program.  Your feedback will help us make sure we are giving our customers excellent service and quick access to the information they need.

To complete this customer service survey, choose a link below: