Child Support Services

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Notice of Limited In-Person Services

By Appointment Only

Effective Monday, September 21, 2021 the following services will be available by appointment only:

  • Kiosk Payments

  • DNA Testing

  • Signing Stipulated Agreements

  • Accepting Personal Service

  • Signing Voluntary Declarations of Parentage 

  • Requirements for Building Entry:

  • Masks are mandatory for those who are not vaccinated

  • Case managers will be seen by appointment only - no walk-ins permitted

  • Customers and employees will observe social distancing

  • Please note the following:

  • Office hours will be 8:00 a.m. - 5:00 p.m., Monday - Friday

  • Phone and email communication is encouraged whenever possible

  • Drop box available in front of building to turn in or provide documents

  • Public spaces will be cleaned and sanitized; please use hand sanitizer

  • Service of legal documents on DCSS will still be accepted by mail, fax, email or by personal delivery to the drop box in front of the building

  • To contact your case manager or make and appointment, call 

    (866) 901-3212 or email


    Eviction Prevention and Economic Assistance Program
    Payment Options

    Our Mission:

    Child Support Services and Parents
    Working Together for Children

    Laura Burch ~ Director


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    Where Does Child Support Go

    Debt Reduction Program


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    Pay Near Me:  Find a 7-Eleven Store near you to make a cash payment at or call 1-888-714-0004. You will need your child support Participant ID number to receive a barcode for California child support payments. Pay Near Me charges a $1.99 fee.



    Director's Corner

    Welcome to the Shasta County Department of Child Support Services' website. Our goal is to provide you, the customer, with information and service in a fast, fair, and friendly manner using the resources at our disposal and within the parameters of the California Family Law.

    If you are a parent of a child, you know that you have a moral and legal responsibility to provide for your child, not only physically and emotionally, but also financially to the extent of your ability to do so. A major part of the Child Support Services' mission is to ensure that every parent involved in a child support case in Shasta County is participating in the financial support of his or her child(ren). Court orders for child support are calculated pursuant to the California Child Support guideline established by the legislature. It is important to the child(ren), as well as the parents, to establish and enforce a child support order that is fair to the noncustodial parent (payor) as well as the custodial parent (payee).

    When you visit our office or are requested to provide information by telephone or mail, we can better serve you if you provide us with complete, accurate information about yourself and the other parent of your child(ren). Working together we can help ensure that today's children are provided with the parental support to grow into tomorrow's citizens and leaders.


    Please send correspondence to this office at:
    P.O. Box 994130
    Redding, CA 96099

    You can still mail your payment directly to:

    State Disbursement Unit
    P.O. Box 989067
    West Sacramento, CA 95798

    Payment Information

    Payment information can be accessed by calling our Customer Connect Voice Response Unit (VRU) at 1(866) 901-3212. Payment information is also available online at: Customer Connect

    Please have your participant ID number, Social Security number, and your PIN number available when calling or going online.


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    The Shasta County Department of Child Support Services would like your feedback about our child support program.  Your feedback will help us make sure we are giving our customers excellent service and quick access to the information they need.

    To complete this customer service survey, choose a link below: