Child Support Services

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Shasta County Department of Child Support Services

Notice of Limited Services

As a precautionary measure, in an effort to prevent the increase of COVID-19 in Shasta County, effective Tuesday, November 17, 2020 at 8:00 a.m., Shasta County Child Support Services lobby will be closed and limited services will be offered to the public, until further notice. Our services will continue as outlined below:

Questions Related to your Child Support Case. At this time, case workers will continue to provide regular services and may be reached by phone or email. Our call center is operational, and customers may continue to call in to reach their case worker. In-person business will be conducted by appointment only. To make an appointment, please call (866) 901-3212 or email childsupport@co.shasta.ca.us.

Making Child Support Payments. While the lobby doors are closed, the TouchPay Kiosk will be inaccessible. Please see the accompanying flyer which lists alternative ways to make child support payments.

Receiving Child Support Payments. There are currently no changes to the California State Disbursement Unit services regarding disbursement of child support payments.

Documents Related to your Child Support Case. Child support customers may continue to receive documentation and case managers may request documents related to child support cases. Postage-paid return envelopes will be provided when returned documentation is requested. Documents may also be returned by email, or placed in the Document Drop-Box located in front of the building.

Serving Legal Documents on DCSS. We will accept service by mail, fax, email at childsupport@co.shasta.ca.us, or by personal delivery to the Document Drop-Box located in front of the building.

Child support representatives are available:

Call Center: 1 (866) 901-3212

Email: childsupport@co.shasta.ca.us

California Department of Child Support Services:

https://childsupport.ca.gov/

We will continue to post updates as they occur on our department website and Facebook page. We are here to respond to questions and concerns during this difficult time for our community and our nation. Please do not hesitate to reach out to us for assistance.

 

Payment Options

Our Mission:

Child Support Services and Parents
Working Together for Children

Laura Burch ~ Director

 

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Where Does Child Support Go

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Pay Near Me:  Find a 7-Eleven Store near you to make a cash payment at www.PayNearMe.com or call 1-888-714-0004. You will need your child support Participant ID number to receive a barcode for California child support payments. Pay Near Me charges a $1.99 fee.

 


    

Director's Corner

Welcome to the Shasta County Department of Child Support Services' website. Our goal is to provide you, the customer, with information and service in a fast, fair, and friendly manner using the resources at our disposal and within the parameters of the California Family Law.

If you are a parent of a child, you know that you have a moral and legal responsibility to provide for your child, not only physically and emotionally, but also financially to the extent of your ability to do so. A major part of the Child Support Services' mission is to ensure that every parent involved in a child support case in Shasta County is participating in the financial support of his or her child(ren). Court orders for child support are calculated pursuant to the California Child Support guideline established by the legislature. It is important to the child(ren), as well as the parents, to establish and enforce a child support order that is fair to the noncustodial parent (payor) as well as the custodial parent (payee).

When you visit our office or are requested to provide information by telephone or mail, we can better serve you if you provide us with complete, accurate information about yourself and the other parent of your child(ren). Working together we can help ensure that today's children are provided with the parental support to grow into tomorrow's citizens and leaders.

 

Please send correspondence to this office at:
P.O. Box 994130
Redding, CA 96099

You can still mail your payment directly to:

State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798

Payment Information

Payment information can be accessed by calling our Customer Connect Voice Response Unit (VRU) at 1(866) 901-3212. Payment information is also available online at: https://childsupport.ca.gov/ 

Please have your participant ID number, Social Security number, and your PIN number available when calling or going online.

 

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SURVEY

The Shasta County Department of Child Support Services would like your feedback about our child support program.  Your feedback will help us make sure we are giving our customers excellent service and quick access to the information they need.

To complete this customer service survey, choose a link below:

English https://www.surveymonkey.com/r/7HFNQPN

Spanish https://www.surveymonkey.com/r/7H96BDP

 

 

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