HHSA Contact Information

2650 Breslauer Way,
Redding, CA 96001-4246

Customer Service Center for Food and Financial Help:
1-877-652-0731
General Phone: (530) 229-8400
Toll Free: (800) 479-8009
CA Relay: 711

Email: HHSA

 

 

Your privacy rights

Provider Orientation

Becoming a Provider

Attending Orientation 

  • Before you can be a paid provider, you must attend provider orientation. No appointment is necessary. Please arrive early to register - doors close at 2 p.m. and no one is admitted late.
  • Orientation meetings are held every Monday at the Mae Helene Bacon Boggs Building, 2420 Breslauer Way, Redding. Orientation begins at 2 p.m. and is scheduled for approximately 2 hours. Due to scheduling conflicts there will be NO orientation on May 22, 2017 and July 10, 2017.
  • At orientation, present your Social Security card AND valid photo ID (unexpired driver’s license or ID card issued by DMV or other government agency – military ID, passport, permanent resident card). We will not accept a copy of any of the above forms of identification and your name must match exactly on both documents. If it does not, you will not be able to attend orientation.

Next Step

  • Complete background check (Live Scan) with 90 days of orientation. If you are confident that you will pass the background check, you can work for Recipients during this time and timecards can be made retroactive to a start date requested by the Recipient. If you do not complete the process or are found ineligible to be a Provider, IHSS will not issue timecards or payment for any time worked and the Recipient will be responsible for paying you. 
    After the above steps have been completed and passing results from the background check are received by IHSS, a letter will be mailed to you informing you that you are an active IHSS Provider. If the results of the background check show results that may prevent you from becoming a Provider, a letter will be issued to you explaining why and what steps you can take to either get a waiver or request an appeal.
  • Provide IHSS with a completed 426-A Recipient Designation of Provider form (contract between Provider and Recipient), completed Helping Providers Avoid Fraud form and W-4. IHSS is unaware that a Provider and Recipient are working together until we receive a completed 426-A Recipient Designation of Provider form. On this form, the Recipient confirms that you are working for them and informs IHSS of your start date. You need a 426A for each of your Recipients. You will be provided with a W-4 (for tax withholdings) with each 426-A form.
  • IHSS issues your timecards after you are officially enrolled as an active Provider and a completed 426-A contract has been received. After you have been working for 90 days, if you would like Direct Deposit, please ask for and complete a Direct Deposit Enrollment Form. You will need to complete a Direct Deposit Enrollment form for each of your Recipients.

Change of Address?

If you move you must complete a change of address form – the US Postal Service will not forward your check, it will be returned to the State and you will experience a 6-8 week delay in payment.

Contact us:

(530) 225-5507

 

Search Shasta County


Service Referral Guide

Food Facility Inspections

Inmate Custody Search

Need Help Fast?

Child Abuse Hotline:
530-225-5144

24-hr mental health:
530-225-5252 or 888-385-5201

Suicide help:
800-273-TALK

Elder Abuse Hotline:
530-225-5798

Report Communicable Disease

Newsletter Signup

Sign up for our Email Newsletter. Enter your email address below.